Our Approach to Managed IT

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption.

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

Server Monitoring and Care

We co-develop and utilize active-yet-unobtrusive software to monitor the health of your server(s) 24/7. When a system or function fails, our team in immediately notified and works to fix the issue.

Our testing lab performs compatibility testing of Microsoft and 3rd Party Software patches and once certified they are automatically released to our management software for application to the appropriate target environments according to your maintenance schedule.

Security updates are applied in near real-time and our security specialists are automatically notified if an active “security threat” is detected 24/7.

Our backup and recovery solutions (Business Continuity Solutions) are monitored 24/7 for any failures and virtualization capabilities are tested daily both locally and in the cloud datacenters. A weekly bit by bit comparison between the backup and source is performed to further validate data integrity. Should a server completely fail, our Business Continuity Solutions are able to restore your systems and data to unlike hardware or run it up to 30 days virtualized in our datacenters. For security reasons, all recovery data is encrypted both “in flight” and at rest.

When your server-based software needs to be upgraded, our team is experienced with and certified in many applications as well as server Operating Systems. We can often perform upgrades and conversions during your off hours (nights and weekends).

Because servers require supporting infrastructure (power backup, AC, switching equipment, ISPs, etc.) our team can provide and support these items as part of our Server Monitoring and Care Package.

Let us catapult your business to the next level by removing the technology worries from your plate so you can focus on your business.

Workstation Monitoring and Care

Our managed service for workstations proactively and regimentally monitors and addresses common problems experienced by users. Whether it is managing disk space, applying OS and application patches, detecting performance issues, or ensuring data encryption is active, we handle it all — quietly and in the background while your employees remain productive.

Our Endpoint Detection and Recovery (EDR) solutions detect malware in near-real-time, stop the infection and automatically rewind the changes back to a “clean working state”.

Our Business Continuity Solutions provide recoverability of workstations and their mission critical data.  Recovery options include encrypted vaults on premise, in the cloud or both to quickly get employees back to work after a catastrophe.

If the worst happens and a mobile computer is lost or stolen along with your credentials it is important that your data still not be accessible by others.  We can add an additional layer of protection to remove your data the next time it accesses the internet.  

Mobile Monitoring and Care

We use IBM’s Watson to harness the power of AI to manage your mobile devices. We can provide over-the-air (OTA) mobile threat protection, application installation and removal, security access control, secure data removal and device management for Android and Apple ecosystems.

Cloud Services

Our approach to technology solutions considers your overall business and technology requirements. We specialize in the integration and management of cloud, on-prem and converged platforms to create a seamless cost-effective environment for your staff to be efficient and productive.  Your business is unique, we can help create and manage the optimum solutions for your business regardless of the platform – cloud or not.

IT Security is a Primary Concern for ALL Companies and Includes Constantly Morphing Threat Vectors

Securing Your People

Networks need to allow the right people access to authorized data and keep the wrong people out (including bots and emails) across multiple access methods.  To that end, we can facilitate systemic enforcement of password rigor, workstation locking, software downloads, user roles, data permissions, email filtering, credential deprecation and auditing of system access.  We can assist with securing your people with robust technology policies, regular staff training and a governance program.

Securing Your Processes

Ad-hoc processes or a lack of processes facilitates poor security protection when things fall through the cracks, are overlooked or a Cyber breach has occurred.  It is imperative to develop, staff and test processes supporting Business Continuity, Cybersecurity Protection and Detection, and Cybersecurity Incident Responses and Recovery.  We can help you create integrated processes supporting your security policies up to and including execution of the processes themselves.

Securing Your Data

Recovering your data is a critical part of Cybersecurity and Business Continuity.  Our data backup and continuity solutions cover multiple recovery scenarios by storing your data in both a local vault and a cloud vault. 

Protecting endpoints is critical to shutting down a point of entry to data stored on the workstations and data accessible in the overall network (on premise or cloud).  Our advanced security tools help prevent malware installation and can interrupt abnormal workstation behaviors that might indicate a ‘bad actor’.  When these tools detect a possible breach, our Security Operations Center (SOC) team will be notified to launch remediation services against active threats.  Our SOC Security Information and Event Management (SIEM) services help not only in the detection of security incidents but provide valuable information to determine the actual cause of a breach needed by the incident response team(s), insurance carriers and regulatory agencies.

Securing Your Infrastructure

Technology Infrastructure encompasses all your data, storage of that data, integrity of the data, processing of the data, access to the data, movement of the data and protection of the data.  Technical components include firewalls, workstations, mobile devices, laptops, servers, networks, switches, wireless access points, routers, ISP gear, routers, backup devices, cloud services, applications, programs, cabling, power protection, secure climate-controlled hardware closets and more.

In conjunction with our partners, we provide complete integrated infrastructure environments and the techniques to protect them.

Let us work with you to secure your technology environment.

Help Desk

Located in the U.S. and staffed by knowledgeable, well-trained and certified IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs 24/7 via phone, email or web-based chat. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

Software Subscriptions and Support

We are familiar with many types of application and system software, have partnered with the vendors that write it and support the technology platforms required to run it.  Our help desk is certified on many common pieces of software and we can procure and manage your subscriptions, licenses and support programs for you.