We’ll Worry About Technology – You Can Focus on Your Business

Our Approach to Managed IT

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. Are you leaving IT to chance?

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

 

Server Monitoring and Care

We co-develop and utilize active-yet-unobtrusive software to monitor the health of your server 24/7. When a system or function fails, our team in immediately notified and works to fix the issue.

Our testing lab performs compatibility testing of Microsoft and 3rd Party Software patches and once certified they are automatically released to our management software for application to the appropriate target environments according to your maintenance schedule.

Security updates are applied in near real-time and our security specialists are automatically notified if an active “security threat” is detected 24/7.

Our backup and recovery solutions (Business Continuity Solutions) are monitored 24/7 for any failures and virtualization capabilities are tested daily both locally and in the cloud datacenters. A weekly bit by bit comparison between the backup and source is performed to further validate data integrity. Should a server completely fail, our Business Continuity Solutions are able to restore your systems and data to unlike hardware or run it up to 30 days virtualized in our datacenters. For security reasons, all recovery data is encrypted both “in flight” and at rest.

Note, our Business Continuity Solutions can also directly support your most mission critical data that might be stored on a workstation or laptop.

When your server-based software needs to be upgraded, our team is experienced with and certified in many applications as well as server Operating Systems. We can often perform upgrades and conversions during your off hours (nights and weekends).

Because servers require supporting infrastructure (power backup, AC, switching equipment, ISPs, etc.) our team can provide and support these items as part of our Server Monitoring and Care Package.

Let us catapult your business to the next level by removing the technology worries from your plate so you can focus on your business.

Workstation Monitoring and Care

Our maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, malware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Mobile Monitoring and Care

We use IBM’s Watson to harness the power of AI to manage your mobile devices.  We can provide over-the-air (OTA) mobile threat protection, application availability, security, data and device management for Android, Windows and Apple ecosystems.

Cloud Services

Our approach to technology solutions considers your overall business and technology requirements. We specialize in the integration and management of cloud, on-prem and converged platforms to create a seamless cost-effective environment for your staff to be efficient and productive.  Your business is unique, we can help create and manage the optimum solutions for your business regardless of the platform – cloud or not.

Backup & Restores – Business Continuity

Backing up your data is a critical part of Business Continuity.  Our data backup and continuity solutions ensure your critical information is secure, backed up and accessible whenever you need it – even during a network failure or physical disaster – so you’ll never have to worry about data loss again.  Our comprehensive backups are stored locally and in the cloud, so your data is safe no matter what happens.  Your backups are also checked weekly to ensure consistent data integrity.

Business Continuity and Security go hand-in-hand and our comprehensive approach to Cybersecurity involves securing your People, Processes and Technology. 

Securing Your People

Networks need to allow the right people in and keep the wrong people out (including bots and emails).  We can facilitate systemic enforcement of password etiquette, workstation locking, software downloads, user roles, data permissions, email filtering, maintenance of credentials when an employee leaves and full auditing of system access.  We are a full-service provider of specialized appliances to prevent entry into your network from geographic locations, IP addresses and users.

Securing Your Processes
Ad-hoc processes or a lack of processes facilitates poor security protection when things fall through the cracks or are overlooked.  Processes that include independent validation help ensure the proper security review and approvals are present to prevent security risks.  We can propose integrated processes, practices and policies up to and including providing the execution of the processes and auditing for you.

Securing Your Technology
It is important to document your risk tolerance as a component of your overall security profile.  A higher risk tolerance lowers the cost of securing your environment and a lower risk tolerance raises the costs.  Think of this in terms of other insurance, the more coverage the higher the rates.  Once your risk score is compiled a plan can be developed to mitigate your highest concerns first.

Endpoints are a high value target for the ‘bad guys’.  Protecting endpoints is critical to shutting down a point of entry to data on the workstations and data accessible in the overall network (on premise or cloud).  We provide advanced security tools to prevent malware installation and detect abnormal behavior on workstations that might indicate a ‘bad actor’.  When detected, our Security Operations Center (SOC) team will launch remediation services to stop active threats and minimize the harm.  Our Security Information and Event Management (SIEM) services with full SOC support provide real-time alerting across the network including network logs and activity monitoring which supports compliance reporting.

Help Desk

Located in the U.S. and staffed by knowledgeable, well-trained and certified IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs 24/7 via phone, email or web-based chat. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

Software Subscriptions and Support

We are familiar with many types of application and system software, have partnered with the vendors that write it and support the technology platforms required to run it.  Our help desk is certified on many common pieces of software and we can procure and manage your subscriptions, licenses and support programs for you.

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