We’ll Worry About Technology – You Can Focus on Your Business

Our Approach to Managed IT

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. Are you leaving IT to chance?

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

 

Server Monitoring and Care

We utilize active-yet-unobtrusive software to monitor the health of your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

Network Monitoring and Care

We keep tabs on your network health around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.

Workstation Monitoring and Care

Our maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, malware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Mobile Monitoring and Care

We use IBM’s Watson to harness the power of AI to manage your mobile devices.  We can provide over-the-air (OTA) mobile threat protection, application availability, security, data and device management for Android, Windows and Apple ecosystems.

Cloud Services

Our approach to technology solutions considers your overall business and technology requirements. We specialize in the integration and management of cloud, on-prem and converged platforms to create a seamless cost-effective environment for your staff to be efficient and productive.  Your business is unique, we can help create and manage the optimum solutions for your business regardless of the platform – cloud or not.

Backup & Restores – Business Continuity

Backing up your data is a critical part of Business Continuity.  Our data backup and continuity solutions ensure your critical information is secure, backed up and accessible whenever you need it – even during a network failure or physical disaster – so you’ll never have to worry about data loss again.  Our comprehensive backups are stored locally and in the cloud, so your data is safe no matter what happens.  Your backups are also checked hourly to ensure consistent data integrity.

Our comprehensive approach to Cybersecurity involves securing your People, Processes and Technology. 

Securing Your People

Networks need to allow the right people in and keep the wrong people out (including bots and emails).  We can facilitate systemic enforcement of password etiquette, workstation locking, software downloads, user roles, data permissions, email filtering, maintenance of credentials when an employee leaves and full auditing of system access.  We are a full-service provider of specialized appliances to prevent entry into your network from geographic locations, IP addresses and users.

Securing Your Processes
Ad-hoc processes or a lack of processes facilitates poor security protection when things fall through the cracks or are overlooked.  Processes that include independent validation help ensure the proper security review and approvals are present to prevent security risks.  We can propose integrated processes, practices and policies up to and including providing the processing of the processes and auditing to you.

Securing Your Technology
It is important to document your risk tolerance as a component of your overall security profile.  A higher risk tolerance lowers the cost of securing your environment and a lower risk tolerance raises the costs.  Think of this in terms of other insurance, the more coverage the higher the rates.  Once your risk score is compiled a plan can be developed to mitigate your highest concerns first.

Endpoints are a high value target for the ‘bad guys’.  Protecting endpoints is critical to shutting down a point of entry to data on the workstations and data accessible in the overall network (on premise or cloud).  We provide advanced security tools to prevent malware installation and detect abnormal behavior on workstations that might indicate a ‘bad actor’.  When detected, our Security Operations Center (SOC) team will launch remediation services to stop active threats and minimize the harm.  Our Security Information and Event Management (SIEM) services with full SOC support provide real-time alerting across the network including network logs and activity monitoring which supports compliance reporting.

Software Subscriptions and Support

We are familiar with many types of application and system software, have partnered with the vendors that write it and support the technology platforms required to run it.  Our help desk is certified on many common pieces of software and we can procure and manage your subscriptions, licenses and support programs for you.

Help Desk

Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs 24/7 via phone, email or web-based chat. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

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